Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
GET ANSWERS TO YOUR QUESTIONS
I’ve never talked to anyone. I’m used to handling things on my own. Aren’t people who go to therapy weak?
Not at all. People who ask for help know when they need it and have the courage to reach out. Everyone needs help now and then. In our work together, I’ll help you explore and identify your strengths and how to implement them to reduce the influence of the problems you are facing.
What’s the difference between talking to you or my best friend or family?
The difference is between someone who can do something, and someone who has the training and experience to do that same thing professionally. A mental health professional can help you approach your situation in a new way– teach you new skills, gain different perspectives, listen to you without judgment or expectations, and help you listen to yourself. Furthermore, counseling is completely confidential. You won’t have to worry about others “knowing my business.” Lastly, if your situation provokes a great deal of negative emotion, and you’ve been confiding in a friend or family member, there is the risk that once you are feeling better you could start avoiding that person so you aren’t reminded of this difficult time in your life.
Why shouldn’t I just take medication?
Medication can be effective but it alone cannot solve all issues. Sometimes medication is needed in conjunction with counseling. Our work together is designed to explore and unpack the problems you are experiencing and expand on your strengths that can help you accomplish your personal goals.
How does it work? What do I have to do in sessions?
Because each person has different issues and goals for counseling, it will be different depending on the individual. I tailor my therapeutic approach to your specific needs.
How long will it take?
Unfortunately, this is not possible to say in a general FAQs page. Everyone’s circumstances are unique to them and the length of time counseling can take to allow you to accomplish your goals depends on your desire for personal development, your commitment, and the factors that are driving you to seek counseling in the first place.
I want to get the most out of therapy. What can I do to help?
I am so glad you are dedicated to getting the most out of your sessions. Your active participation and dedication will be crucial to your success.
Do you accept insurance?
Yes, we accept a range of insurance plans. Feel free to contact us to verify your coverage before scheduling your first session.
Do you offer in-person or virtual sessions?
We offer both. You can choose to meet in person at our Round Rock office or join your sessions virtually—whatever feels most comfortable and accessible to you.
What should I expect during my first session?
Your first session is a chance for your therapist to get to know you—what’s bringing you in, what goals you have, and how we can best support your care moving forward.
How much does each session cost?
Session rates range from [PRICING RANGE TO BE ADDED HERE], depending on the provider and type of service. We’re happy to review pricing and help you understand your options.
Should I get counseling or therapy?
While the terms are often used interchangeably, counseling typically focuses on specific issues or short-term challenges, like stress, relationships, or life transitions. Therapy tends to explore deeper patterns, long-term mental health concerns, or past trauma. Both are valid—and we’ll help you find the approach that fits your needs best.
What are your hours of availability?
Each of our counselor's has their own schedule, however our office is generally open Monday-Friday from 10 am to 7 pm and Saturday from 11am to 6pm. We are closed Sunday's. Please check with your specific counselor regarding their schedules.
What is the appointment cancellation policy?
Infinite Potential Counseling Inc has a 48- hour cancellation policy. To cancel an appointment log into the client portal and cancel. If you cancel within 48 hours of your scheduled appointment you will not be charged a cancellation fee.
How much will my appointment cost?
The cost for services varies based on the counselor you work with and your payment method. For instance, if you have insurance, your fees would be limited to your deductible, co-pays or co-insurances once insurance is accepted.
No insurances cover Neurofeedback. All neurofeedback sessions are cash pay ONLY. Each neurofeedback session is $100.
Payment is due at the time that services are rendered. A credit card is kept on file and charged through our system. If a charge cannot go through, the session is canceled and all future sessions are canceled until that balance is paid in full. We do not carry a balance or offer any package deals.
Why do you need my credit card information?
We collect your credit card information prior to your first appointment to ensure we can collect all no-show fees, co-payments, session fees, co-insurance, and deductibles. This also improves the therapy experience by removing the task of payment during your session. We will take care of billing your card after the session so your therapist can focus on meeting your needs. You will NOT be charged for anything until after you see your therapist for the first time.
Is telehealth available and what does it cost?
Telehealth can be provided for those who desire it. If you are using insurance, you will need to confirm with your insurance that it is covered. Otherwise, the normal rates do apply.
